We’re here to help. Your feedback drives our improvement.
At Kobe Appliances Pvt. Ltd., we’re committed to delivering high-quality products and excellent service. If you’re facing an issue with our product or service, we want to make it right.
📝 How to File a Complaint
Please provide the following details so we can resolve your issue quickly:
- Your Full Name
- Order Number or Invoice Number
- Contact Number and Email Address
- Description of your issue (with photos/videos if applicable)
- Preferred contact method and time
🚀 How We Handle Complaints
- Acknowledgement
You’ll receive confirmation of your complaint within 24 hours. - Review & Investigation
Our customer care team will review your complaint and may reach out for more information. - Resolution
We aim to resolve all issues within 3–5 business days, depending on the nature of the complaint.
🛠 Common Complaint Categories
- Damaged or defective product received
- Wrong item delivered
- Installation or service delays
- Product not performing as expected
- Refund/return issues
📬 Submit Your Complaint
You can file your complaint through any of the following methods:
📧 Email: support@kobeappliances.com
📞 Customer Care: +91- 782 784 1343
🕒 Hours: Mon–Sat | 10 AM – 6 PM (IST)
🙌 We Appreciate Your Patience
We understand how important your time is and thank you for bringing issues to our attention. Every complaint helps us serve you better.
Kobe Appliances Pvt. Ltd. – Simplifying Lifestyle.