🔁 Refund & Return Policy – Kobe Appliances
Last Updated: [04/11/2025]
At Kobe Appliances Pvt. Ltd., your satisfaction is our top priority. If you’re unhappy with your purchase, we’re here to help.
✅ Return Eligibility
You may return a product under the following conditions:
- The return request is made within 7 days of delivery
- The product is unused, uninstalled, and in its original packaging
- The item is defective, damaged, or not as described
📦 We do not accept returns for products used, installed, or damaged due to customer mishandling.
🚫 Non-Returnable Items
The following items are not eligible for return:
- Products without original packaging or invoice
- Items purchased during clearance or promotional sales (unless damaged or defective)
- Installed appliances or products showing signs of use
🔁 Exchange Policy
We offer a free replacement if:
- The product is defective or damaged in transit
- You received the wrong item
📷 You may be asked to share an unboxing video or images of the product for verification.
💸 Refund Policy
Once your return is received and inspected:
- We will notify you about the status of your refund
- If approved, your refund will be processed to your original payment method within 7–10 business days
Refunds are not initiated for:
- Items returned without original packaging/accessories
- Products damaged after delivery due to mishandling
🚚 Return Process
- Contact us at support@kobeappliances.com with your Order ID and reason for return.
- Our team will guide you through the pickup process.
- Ensure the product is securely packed to avoid transit damage.
🛡 Warranty Support
If your appliance faces a defect after the return window, please contact us for warranty service support as per the product’s warranty terms.
📩 Contact Us
Have questions or need help with a return?
Kobe Appliances Pvt. Ltd.
📞 Phone: +91- 782 784 1343
📧 Email: support@kobeappliances.com
🌐 Website: www.kobeappliances.com